“Someone from the post office will contact you within 48 hours, after they’ve worked with the satellite post office to find out where your package is.” That is why they do business with your company.īecause I don’t believe in “I can’t”, I pressed the USPS representative a little further and she opened a ticket to look into the disappearance of my package. Whether you are shipping packages, processing financial transactions, or repairing cars, your customers expect you to be able to fulfill their wants and needs. Now let me tell you, what customers DO NOT want to hear is “I can’t”. We can’t do anything if your package doesn’t get delivered and you don’t have your receipt with the tracking number.”
We don’t keep records of who sent the package or destinations.
We can’t do anything to help you.” She did, however, give me the number to call the US Postal Service to have the package tracked directly.Īfter navigating my way through the tricky USPS phone tree – unless you have a tracking number for the package you can’t talk with a representative – the agent confirmed what the recording stated: “Unless you have your tracking number, printed on your receipt, we can’t help you. The manager confirmed it, “We can’t reprint any USPS receipts. “No problem”, I thought to myself, “I’ll just go over to the satellite post office and ask them to reprint the receipt for me.” When I got to the satellite post office, located in a local pharmacy, the clerk told me that it was impossible to reprint receipts for postal items.
When I asked my husband for the receipt with the tracking number, he had to admit that he had misplaced it. On Friday, I checked with my friends, and yes, you guessed it, the package hadn’t been delivered. The package was sent Priority Mail and was scheduled to arrive on Thursday – two days before the happy couple’s wedding day. Well, actually my husband mailed the package as I was traveling. Available for USPS Retail Ground, Media Mail, or Library Mail items when purchased at the time of mailing with COD or insurance (more than $500).A few weeks ago, I mailed a wedding present to some friends.Available for Priority Mail Express, Priority Mail, First-Class Mail, or First-Class Package Service* items when purchased at the time of mailing with Certified Mail, Registered Mail, Collect on Delivery (COD), Signature Confirmation Restricted Delivery, or insurance (more than $500).Available for an additional fee, only when purchased at the time of mailing.To request delivery information for a Return Receipt that was purchased at the time of mailing but that was not received, complete PS Form 3811-A, Request for Delivery Information⁄Return Receipt. At under “Quick Tools,” click on Tracking, enter the barcode label number that is on your receipt, and then enter your name and email address.Write “Return Receipt Requested” above the delivery address to the right of the return address.Complete the applicable sections of both sides of the Return Receipt and affix it to the mailpiece.This is all you need to do to receive the Return Receipt electronically: Tracking your return receipt by mail is available when you access (under “Quick Tools,” click on Tracking) or call toll-free 80. You may choose to receive the Return Receipt electronically (a copy of the signature) or by mail (with an original signature). You also receive the delivery address, if it’s different from the address on the mailpiece. Do you need to know who signed for your mail? Use Return Receipt service.Ī Return Receipt provides evidence of delivery (to whom it was delivered and the date of delivery).
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